Got Questions? We’ve Got Answers!
delivery charges for orders?
Motorstorex offers free shipping worldwide in many countries. In other areas, shipping costs apply.
Which payment methods are accepted ?
PayPal: secure and fast payment via PayPal
Credit Cards: We accept VISA, MasterCard, AMERICAN EXPRESS by Paypal
How long will delivery take?
We ship all items from Thailand by Airmail. Item weight is less than 2000g by fast airmail - more than 2000g by Economy Airmail.
Approximately delivery period is 12-14 days (max. 20 DAYS) for fast Airmail.
Approximately delivery period is 14-20 days (max. 25 DAYS) for Economy Airmail.
Shipping does not include insurance.
Seller are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
I have not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Order-Support to check whether we received your order.
What's Vin number ?
The car's vehicle identification number (VIN) is the identifying code for a SPECIFIC automobile. The VIN serves as the car's fingerprint, as no two vehicles in operation have the same VIN. A VIN is composed of 17 characters (digits and capital letters) that act as a unique identifier for the vehicle.
Do I have to pay a customs duty for the goods if I order from Motorstorex?
After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. Motorstorex has no influence over this procedure.
How should I know the part fits to my car??
If you are unsure of fitment to your vehicle, Please send us your VIN# to ensure we get you the correct part for your vehicle